Operations Coordination Manager

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SkyCell AG

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💊 Pharmaceuticals

📦 Logistics

🔧 Hardware

💰 $59M Series D - SkyCell on 2024-06

Pharmaceuticals • Logistics • Hardware

SkyCell is a company that provides temperature-controlled hybrid containers, IoT monitoring devices, and supply-chain orchestration software and services focused on the pharmaceutical cold chain. Their product suite includes hybrid containers (6500X, 1500X, 1500DF), IoT loggers and trackers, and the Validaide orchestration platform, plus ULD asset tracking and 24/7 control-tower services to deliver end-to-end visibility, risk management, and sustainability for pharma shipments across a global airline and logistics network.

📋 Description

• Lead regional operations for Singapore and India, with scope to expand across APAC • Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations • Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution • Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards • Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation) • Act as 2nd-level escalation and decision point for daily ops and Control Tower issues • Build, train, and onboard Service Centers, partners, suppliers, and new team members • Create and maintain operational SOPs and team work instructions • Maintain master data accuracy in IT systems and support billing/invoice queries • Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet • Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches • Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers • Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs • Support process optimization, strategic regional initiatives, and claim management • Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions

🎯 Requirements

• Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role • Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable • Excellent organisational skills with the ability to manage multiple priorities simultaneously • Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment • Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations • Confident decision-maker who can assess situations quickly and take appropriate action • Professional fluency in English (written and spoken) is essential, additional languages are an advantage.

🏖️ Benefits

• Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life. • Recognition & Growth: Opportunities for career advancement in a company that values your contributions. • Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team. • Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program. • Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave. • Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.