Field Support Coordinator

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $70k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Skydio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🎖️ Defense

🏭 Manufacturing

📦 Logistics

💰 $170M Series E - Skydio on 2024-11

Defense • Manufacturing • Logistics

Skydio is a manufacturer of autonomous drone systems that combine advanced onboard artificial intelligence, sensors, and cloud software to automate flight for inspection, security, public safety, and mapping missions. Its product family (including the X10, X10D, R10, docking stations, and software such as Skydio Autonomy and DFR Command) is designed for rapid situational awareness, automated inspections, site security, and Drone-as-First-Responder deployments for government, utilities, and enterprise customers. Skydio delivers integrated hardware, software, and services to enable safer, faster, and more autonomous operations in challenging environments.

📋 Description

• Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers. • Manage work orders from creation through completion, ensuring timely updates and accurate documentation. • Monitor and manage the Field Service RMA Jira queue, ensuring repair requests are routed and processed efficiently. • Create sales orders for replacement parts and coordinate shipment to customers, technicians, and repair locations. • Track replacement parts and ensure returned components are received, documented, and processed according to company procedures. • Coordinate preventative maintenance work orders and recurring service activities with customers and third-party vendors. • Collaborate closely with Customer Support, Logistics, Repair Operations, and other internal teams to ensure seamless service delivery. • Maintain accurate service documentation within Jira, Salesforce, and other related business systems. • Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers. • Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations.

🎯 Requirements

• Experience coordinating field service operations, service scheduling, dispatch, or technical support. • Strong organizational skills with the ability to manage multiple work orders simultaneously. • Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms. • Order management experience. • Familiarity with RMA processes and service logistics. • Experience coordinating third-party vendors or field service providers. • Excellent written and verbal communication skills. • Strong customer service mindset • Ability to prioritize competing demands • Interest in robotics, drones, or connected hardware products is a plus.

🏖️ Benefits

• Paid vacation time • Sick leave • Holiday pay • 401K savings plan • Group health insurance plans