Client Success Manager – WordPress

Job not on LinkedIn

🕒 March 20

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $65k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Skyhook Interactive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Skyhook Interactive is a web design and development agency specializing in building and managing high-performance WordPress websites for businesses. Since 2008 they provide end-to-end services including custom development, design, consulting, and managed hosting with ongoing maintenance and performance optimization. They focus on conversion-driven sites for enterprise and multi-location clients, delivering custom code, templates, and post-launch support.

📋 Description

• Deliver outstanding customer service experiences by managing and triaging client requests from start to finish • Performing simple WordPress maintenance tasks yourself (updates/changes, plugins, and basic hosting tasks) and coordinating with our development team for more complex tasks projects • Conducting discovery calls and meetings with clients to identify underlying needs and pain points, scoping opportunities as appropriate • Serving as primary liaison between clients and internal development team, translating technical concepts into client-friendly language and vice versa • Identifying opportunities for additional services that could help clients reach their goals • Building client trust through consistent, quality delivery • Act as Project Manager on larger/more complex engagements, coordinating logistics, managing timelines, containing scope, and ensuring successful delivery • Conducting assessments for PageSpeed, ADA Compliance, and Security improvements • Collaborating on account expansion opportunities and client retention strategies • Helping to improve account services team and company-wide processes

🎯 Requirements

• Solid WordPress experience managing WordPress sites in a professional capacity • Understanding of WordPress best practices for security, performance, maintenance, and content management • Basic HTML/CSS knowledge for simple modifications and troubleshooting • Understanding of web fundamentals including hosting, domains, SSL certificates, and basic security concepts • Ability to perform WordPress updates, plugin management, and basic maintenance tasks independently • Familiarity with common WordPress plugins, themes, and the broader WordPress ecosystem • Excellent communication skills - Both written and verbal, with ability to explain technical concepts clearly to clients and coordinate effectively with development team • Business acumen - A natural ability to identify client opportunities, pain points, and growth potential • Account management mindset - Always looking for ways to add value and strengthen client relationships • Client-focused mindset - understanding that excellent project management and execution drives client satisfaction • Project coordination abilities - comfortable managing multiple client requests and determining appropriate resource allocation • Proven track record in client services, customer success, or account management roles

🏖️ Benefits

• Competitive salary of $65,000 - $85,000 • A share in the profits when the company does well • Employer-paid health, disability and life insurance plans, with access to vision and dental insurance as well • 401k/Retirement plan options with 4% company match • Generous Flex and PTO policies, including the week between Christmas and New Year's • Career mentoring & coaching from seasoned professionals • Top-of-the-line company-issued hardware • Team builders, funtivities, volunteer opportunities, and other community-building initiatives