Customer Support Technician

🕒 July 9

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SkySlope

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

🏠 Real Estate

☁️ SaaS

⚡ Productivity

Real Estate • SaaS • Productivity

SkySlope is a company providing a fully integrated product suite for real estate brokerages, facilitating transactions from contract to close. They focus on enhancing the real estate process through their autonomous transaction platform, serving over 760,000 professionals across the U. S. and Canada and managing over three million transactions annually. Their solutions, including DigiSign for e-signatures and SkySlope Forms, aim to streamline real estate activities, improve efficiency, and ensure compliance for brokerages.

📋 Description

• Responding and resolving customer support tickets that come in via emails, live chats, and phone calls • Contributing to the efficiency of the software support department, while also supporting their team members • Be a subject matter expert on the SkySlope platform and confidently resolve issues customers are having • Troubleshooting technical issues and maintaining strong communication with the customer throughout the process • Identifying, testing, and escalating websites issues to QA as necessary • Using down-time to complete tasks assigned by Department Leadership or Management • Maintaining a fluctuating volume of incoming tickets/supporting other team members as volume varies

🎯 Requirements

• Experience providing a high level of customer service, preferably in a technology environment or call center • Experience multi-tasking multiple responsibilities • Experience with both Microsoft and Mac platforms • Experience using a variety of different web browsers • Ability to type 40+ WPM • Excellent written and verbal communication skills • Excellent teamwork skills

🏖️ Benefits

• Medical Insurance – Company pays flat dollar amount towards premium • Dental Insurance – Company pays 75% of monthly premium on Base Plan • Vision Insurance – Company pays 100% of monthly premium • Basic Life and AD&D Insurance – Company paid plan with additional Voluntary Plans available • Voluntary Short & Long Term Disability Insurance Plans – Optional plans to help protect your financial well-being • Voluntary Accident insurance – Optional plans available to purchase • Voluntary Hospital Indemnity – Optional plans available to purchase • Voluntary Critical Illness – Optional plans available • Flexible Spending Account – A tax savings account • Health Savings Account (HSA) – SkySlope contributes $300 to an individual HSA and $600 to a family HSA • 401(k) Plan – Company will match $0.50 on each $1.00 contributed up to the first 6% of eligible earnings • Employee Stock Purchase Plan – Company match equal to 33.3333% of dollars contributed • Paid Time Off (PTO) – Company provides 120 hours of PTO for new hires • 16 Paid Holidays • Bereavement Leave – Company will provide you with paid leave for grieving • Discounts through Fidelity - Discounts for wireless, car rentals, hotels • Pet Insurance through Nationwide • Paid Parental Leave – Up to six weeks of pay following the birth or placement of a new child • Dayforce Wallet – Program allows employees to access their pay on-demand • Waldorf University discounts and perks – Employee benefits for education • Child Literacy Assistance Program discount – Discounted membership to help with child literacy struggles • $1,000 Employee Referral bonuses – After a referee passes their 90 day mark