Disputes Analyst

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Slash

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💳 Fintech

🤝 B2B

🏦 Banking

Fintech • B2B • Banking

Slash is a financial technology company that is reimagining banking to cater specifically to the needs of various industries. They offer innovative solutions such as corporate cards, business banking services, and cryptocurrency transaction capabilities, emphasizing flexibility and specific features tailored to different business types. With services ranging from high-yield accounts, stablecoin payments, to working capital options, Slash aims to provide a comprehensive financial platform designed to accelerate the success of businesses in the modern economy.

📋 Description

• Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility. • Investigate transaction activity, customer statements, merchant information, and supporting evidence. • Manage eligible disputes from intake and submission through monitoring, resolution, and closure. • Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes. • Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation. • Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes. • Actively use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency. • Identify recurring dispute patterns and help develop processes that support high-volume operations.

🎯 Requirements

• High agency and a strong sense of ownership. You proactively identify problems, take initiative, and follow through without needing constant direction. • Strong attention to detail and analytical skills, with the ability to make thoughtful, risk-based decisions. • Clear written and verbal communication skills. • Comfortable working in a fast-paced, evolving startup environment where processes continue to improve over time. • Comfort using AI tools to improve the speed and quality of operational work. • Strong ownership and the ability to collaborate across Customer Operations, Fraud, Compliance, and Product. • Experience with Visa Resolve Online (VROL), Visa dispute rules, or commercial card disputes is a plus. • Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations.

🏖️ Benefits

• Opportunity for high growth • High autonomy + ownership culture • Comprehensive health + benefits plan • Unlimited PTO