Slate Agent

🔥 20 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $75.6k - $106k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Agent

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Slate Auto

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚘 Automotive

🏭 Manufacturing

🚗 Transport

Automotive • Manufacturing • Transport

Slate Auto is a manufacturer of a radically simple, highly customizable electric pickup that can be configured as a pickup or fastback SUV. The company sells directly to consumers with an online configurator called the Slate Maker, a reservation model, and an accessories marketplace for swaps and upgrades. Slate Auto emphasizes affordability, practical design, and easy ownership with integrated charging options and third‑party service and charging network partnerships.

📋 Description

• Own the Customer Relationship Independently manage a portfolio of prospective and active clients across all stages of the discovery, purchase, and delivery lifecycle, exercising judgment on outreach cadence, communication approach, and escalation decisions. • Serve as the primary point of accountability for client outcomes, making real-time decisions to resolve concerns, adjust strategy, and ensure a differentiated experience without requiring supervisory review for standard issues. • Represent Slate at in-person events, independently managing client interactions and exercising discretion in how the brand and product are presented. • Function as a recognized expert amongst your peers and customers on Slate vehicles, EV technology, ownership considerations, and charging infrastructure, providing guidance that directly influences client purchase decisions. • Independently evaluate client needs and determine the most appropriate product, financing, and delivery configuration, drawing on deep product and market knowledge. • Drive Process and Operational Quality Establish and maintain rigorous CRM standards that serve as the system of record for client relationships, with accountability for data integrity across the full customer lifecycle. • Identify patterns in client concerns, product questions, and friction points, synthesizing observations into actionable recommendations for leadership on process improvements and communication enhancements. • Independently Determine appropriate resolutions for customer issues within defined authority levels, including accommodations, timeline adjustments, and service recovery, without requiring Lead approval for routine determinations. • Cultivate long-term client relationships that produce repeat engagement and active brand advocacy, creating a community of Slate owners who evangelize the product.

🎯 Requirements

• Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience. • 3+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging. • Preference for high-volume retail. • Passionate to work for a disruptor in the automotive industry, particularly with EVs. • Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking. • Transparency, integrity, and honesty, you are not afraid to admit when you are wrong. • Ability to work independently with modest supervision and in a team environment. • Resilience for the whirlwind of changes that is the norm at a start-up. • Comfort with ambiguity and making the best judgment without full information. • An understanding that you will be a part of creating processes and procedures, not following them.

🏖️ Benefits

• Ability to travel (up to 25%) • Exceptional communication and listening skills