Podcaster Success Associate

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Slate Magazine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

📱 Media

Media

Slate Magazine is a digital magazine that offers a variety of content including news, politics, culture, technology, business, life, advice, and podcasts. It publishes insightful articles on current events, cultural reviews, and lifestyle tips, along with engaging podcasts. Slate provides its audience with critical reporting and analysis across multiple domains, aiming to inform and entertain. The magazine attracts readers who seek depth and perspective on important issues and trends.

📋 Description

• Onboard podcasters and publishers, guiding them through setup, launch planning, and early success • Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues • Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale • Share partner insights with our product and engineering teams to make our tools even better • Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn • Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website • Help publishers migrate their offerings and subscribers from competing platforms

🎯 Requirements

• 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field • A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported • Excellent written and verbal communication skills • A problem-solving mindset: resourceful, curious, and eager to learn • Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets) • An interest in using A.I. tools to help scale a fast-growing company

🏖️ Benefits

• Slate & Supporting Cast offers a comprehensive benefits program that gives eligible employees the flexibility to choose the right benefits for themselves and their families. • Three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with flexible spending accounts.