Customer Success Manager

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Achieve Sleek’s Australian revenue targets through renewals across the existing clientele • Drive cash collection through renewals, upsells, and upgrades • Deliver a seamless, high-satisfaction customer experience throughout the renewal lifecycle • Consistently achieve monthly renewal rate targets across the Australian client base • Maintain and improve CSAT scores • Conduct detailed, end-to-end investigations into customer interactions • Work cross-functionally with accounting, corpsec, product, and data teams to resolve customer issues • Identify revenue expansion opportunities within the existing customer base • Manage the customer pipeline using CRM and reporting tools • Prioritise ticket resolution and proactive outreach to achieve monthly KPIs • Share best practices with the wider Customer Success team • Contribute to continuous improvement of renewal processes and the end-to-end customer experience

🎯 Requirements

• Minimum of 8 years of experience in Renewals or Customer Success management roles • Located in the Philippines • Demonstrated track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment • Experience managing a customer pipeline in a data-driven way, including CRM hygiene, pipeline reporting, and forecasting • Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues • Strong written and spoken English • Ability to communicate clearly with Australian-market clients • Strong ownership and accountability • Humility and openness to feedback • Structured thinking and target focus • Data-driven decision-making • Ability to handle difficult conversations positively • Sleek background screening may verify education, criminal history, political exposure, and bankruptcy or adverse credit history • Consent to background checks is required

🏖️ Benefits

• Work from home • Flexible start and finish times to accommodate family or other needs • Option to work fully remote from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan eligibility for certain staff • Responsibility and autonomy • Internal and external training programmes • Opportunities for personal and professional development • Inclusive and diverse work environment • B Corp community and purpose-driven culture