Customer Success Manager

🕒 August 19

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sleek

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.

📋 Description

• Achieve Sleek’s Australian revenue targets through service renewals across the existing clientele • Drive cash collection through renewals, upsells, and upgrades • Deliver a seamless, high-satisfaction customer experience throughout the renewal lifecycle • Consistently achieve monthly renewal-rate targets across the Australian client base • Maintain and improve CSAT scores • Conduct detailed, end-to-end investigations into customer interactions with Sleek • Work cross-functionally with accounting, corpsec, product, and data teams to resolve issues and support seamless renewals • Identify and act on revenue expansion opportunities within the existing customer base • Maintain a thorough understanding of the book of business • Manage the customer pipeline using CRM and reporting tools in a data-driven manner • Prioritize ticket resolution and proactive outreach to achieve monthly KPIs • Partner with cross-functional teams to improve renewal processes and the end-to-end customer experience • Share best practices with the wider Customer Success team and contribute to continuous improvement

🎯 Requirements

• Minimum of 8 years of experience in Renewals or Customer Success management roles • Located in the Philippines • Demonstrated track record of achieving renewal rate and cash collection targets in a B2B SaaS or services environment • Experience managing a customer pipeline in a data-driven way, including CRM hygiene, pipeline reporting, and forecasting • Proven ability to work cross-functionally with product, finance, and operations teams to resolve customer issues • Strong written and spoken English • Ability to communicate clearly with Australian-market clients • Strong language proficiency in English • Willingness to undergo applicable background screening, including education, criminal history, political exposure, and bankruptcy or adverse credit history checks • Alignment with ownership, humility, structured thinking and target focus, data-driven decision-making, and handling difficult conversations positively

🏖️ Benefits

• Work from home • Flexible start and finish times to accommodate family or other needs • Ability to work fully remote from anywhere in the world for 1 month each year • Competitive market salaries • Generous paid time off and holiday schedules • Employee share ownership plan eligibility for certain staff • Internal and external-facing training programmes • Responsibility and autonomy • Opportunities to learn and develop through work • Diverse and inclusive environment