Fraud Operations Analyst – Contract to Hire

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November 27

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Sleeper

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Gaming • Sports

Sleeper is a leading fantasy sports platform, offering a variety of fantasy games including Fantasy Football, Fantasy Basketball, and Fantasy League of Legends (LCS). With millions of users, Sleeper allows players to join leagues, draft teams, and compete in seasonal games. The platform offers popular game modes such as Redraft, Auction, and Dynasty, and is known for its engaging user experience across web, iPad, and mobile devices. Sleeper also features community-centric functionalities like chat channels and news alerts, making it a comprehensive platform for fantasy sports enthusiasts.

11 - 50 employees

🎮 Gaming

⚽ Sports

📋 Description

• Protect the integrity of our games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary. • Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained. • Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management. • Stay current with fraud and user behavior trends, identifying new methods for detection and prevention in order to share insights across departments and implement recommendations. • Support management and internal teams on ad hoc requests and fraud reviews as needed. • Work collaboratively with other departments to develop and optimize fraud-related processes, as well as related policies and best practices. • Ensure compliance with anti-money laundering, including Know Your Customer (”KYC”) and gaming regulations, as well as the integrity of our games and contests by monitoring activities that may violate our terms of service. • Partner with the Customer Support team to develop and implement protocol and training for reviewing and resolving support issues pertaining to identity verification, document authentication, user deposits / withdrawals, chargebacks, suspicious user behavior, and investigations. • Work in cross-functional teams to design and manage scalable fraud prevention / risk mitigation systems, as well as back-office processing systems around payment operations and support.

🎯 Requirements

• 1 - 3 years of relevant experience in a Fraud, Risk Operations, or related role. • Bachelor’s degree in a related field or equivalent education and experience. • Knowledge of Daily Fantasy Sports, Gaming, and/or payment processes in the DFS / gaming industry. • A self-starter with strong analytical skills and exceptional attention to detail; highly organized and detail-oriented with exceptional follow-through -- emphasis on accountability and ownership. • Ability to work in a fast-paced startup environment and adapt to an evolving industry. • Investigative curiosity and strong organizational skills. • Ability to work a hybrid remote and in-office schedule that may include weekends. • Ability to interpret data and behaviors. • A full understanding of our mission and values at Sleeper.

🏖️ Benefits

• Benefits are not provided during the contract period.