Senior Business Analyst, CRM

Job not on LinkedIn

🔥 0 minutes ago

🇨🇭 Switzerland – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Slipstream IT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Slipstream IT is a strategic partner specializing in redefining IT solutions for the life sciences sector. They offer a comprehensive range of services including IT strategy and consulting, cloud-based solutions, and IT support specifically tailored to healthcare and pharmaceutical companies. With a focus on streamlining IT management and enhancing compliance and quality, Slipstream provides expertise as a certified Veeva solutions provider, serving over 200 clients in the life sciences industry.

📋 Description

• Act as the Business Analyst on complex, multi-country Veeva CRM engagements across Europe • Set the standard for requirements quality and solution design • Partner with business stakeholders across multiple European markets to understand goals, challenges, and processes • Lead requirements-gathering workshops and translate business needs into functional requirements and user stories • Design future-state business processes and recommend Veeva CRM best practices while accounting for country-specific regulatory and commercial nuances • Collaborate with Solution Architects, Configuration Consultants, and Developers to deliver scalable solutions • Produce and quality-check business requirements, process flows, functional specifications, and project documentation • Support solution design across Veeva CRM capabilities including Call Reporting, CLM, Approved Email, Engage, Events, MyInsights, Sampling, Medical CRM, and Align • Analyze business data, KPIs, and operational metrics to identify process-improvement and standardization opportunities • Plan and facilitate User Acceptance Testing, including test scripts, coordination, defect management, and business sign-off • Work with Project and Program Managers to manage scope, prioritize requirements, resolve issues, and support delivery • Support data migration validation, integration testing, deployment, and post-go-live activities • Build client-stakeholder relationships and act as a trusted senior advisor throughout implementation • Support continuous-improvement initiatives across the European CRM practice • Contribute to business development activities, including scoping support and proposal input

🎯 Requirements

• 10+ years of Business Analyst experience within enterprise software implementations • 7+ years of hands-on experience working with Veeva CRM in the Life Sciences industry • Strong understanding of European pharmaceutical commercial business processes, including Sales, Medical, and Commercial Operations across multiple EU markets • Experience with one or more Veeva CRM modules, including Core CRM, CLM, Approved Email, MyInsights, Engage, Events Management, Align, and Medical CRM • Proven track record delivering as the senior or lead Business Analyst on complex, multi-country CRM engagements • Experience facilitating workshops, documenting requirements, and working directly with business stakeholders across different European markets and languages • Strong knowledge of Agile and traditional project delivery methodologies • Experience supporting UAT, defect management, and production releases across multiple concurrent engagements • Understanding of EU regulatory frameworks relevant to CRM data and HCP engagement, including GDPR, EFPIA Code, and country pharma codes • Excellent analytical, communication, and problem-solving skills • Ability to manage multiple priorities across concurrent European engagements in a fast-paced consulting environment • Veeva CRM Administrator Certification preferred • Experience with Vault CRM migration projects preferred • Knowledge of Veeva Network, OpenData, Nitro, PromoMats, or Vault Platform preferred • Experience with MuleSoft, Boomi, or Workato preferred • Familiarity with GxP validation and Computer System Validation (CSV) preferred • ITIL or managed services experience preferred • Fluency in a second European language in addition to English preferred

🏖️ Benefits

• Internal growth opportunities • Equal opportunity workplace committed to diversity and inclusion