Business Analyst

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Zurich Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

💸 Finance

🤝 B2B

👥 B2C

Finance • B2B • B2C

Zurich Insurance is a global insurance and risk-management company offering a broad range of products and services including commercial and personal property & casualty insurance, life and critical-illness cover, pensions and retirement solutions, savings and investment products, claims and risk advisory, and specialty offerings such as microinsurance and travel coverage. The company also runs investment funds, sustainability and climate-focused initiatives, innovation and technology programs, and a foundation for community and environmental projects. Zurich serves both individual consumers and corporate clients across many countries, emphasizing governance, ESG reporting, digital innovation, and resilience.

📋 Description

• Facilitate workshops with clients to analyze, design, and optimize business processes aligned with INSIS capabilities. • Gather, analyze, document, and prioritize business and functional requirements. • Configure and support solutions within INSIS PAS and/or BLC. • Design functional solutions that align business requirements with system capabilities. • Create functional specifications, process flows, business rules, user stories, and SIPOC diagrams. • Support product configuration, policy administration processes, and billing processes within INSIS. • Collaborate with technical teams to define integration requirements and support interface validation activities. • Conduct product demonstrations and training sessions for business users and stakeholders. • Participate in solution design sessions and proof-of-concept initiatives. • Support SIT, UAT, regression testing, and defect resolution activities. • Assist clients in understanding and adopting INSIS business processes and functionality. • Work closely with cross-functional teams to deliver complex insurance transformation initiatives.

🎯 Requirements

• Proven experience as a Business Analyst within the insurance industry. • Strong understanding of requirements gathering, business process analysis, process mapping, and functional design. • Hands-on experience with INSIS PAS and/or INSIS BLC. • Experience configuring insurance products, workflows, business rules, policy transactions, and business processes within INSIS. • Experience participating in end-to-end INSIS implementations, system enhancements, or transformation programs. • Strong knowledge of policy lifecycle processes including quotation, underwriting, issuance, endorsements, renewals, cancellations, reinstatements, billing, and collections. • Experience supporting functional testing activities including SIT, UAT, test case creation, and defect management. • Experience working with integrations, APIs, web services, and interface validation. • Experience working in Agile environments, including backlog management, sprint planning, and requirements refinement. • Experience within Commercial Insurance (Property & Casualty). • Strong knowledge of Commercial Lines business processes and policy administration. • Experience working with P&C products such as Property, Liability, Commercial Auto, Marine, Engineering, Financial Lines, Workers Compensation, or Specialty Lines. • Ability to translate complex business requirements into functional solutions and system configurations. • Strong stakeholder management, communication, and facilitation skills. • Experience collaborating directly with business users, implementation partners, and development teams.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities