Customer Success Manager, AI & Automation

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $75k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Small Improvements

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

👥 HR Tech

⚡ Productivity

☁️ SaaS

HR Tech • Productivity • SaaS

Small Improvements is a platform designed to enhance team performance and engagement by facilitating continuous feedback and communication within organizations. It focuses on streamlining performance management processes, including performance reviews, goal setting, and 1:1 meetings, helping teams align their objectives and improve collaboration. Through insights derived from frequent feedback and surveys, Small Improvements aims to create a healthy work environment where team members feel valued and connected.

📋 Description

• Run discovery and consultative conversations with prospective customers. • Own the full customer journey from first conversation through onboarding, adoption, and renewal. • Act as the primary partner for your book of business. • Build and maintain automated workflows across Vitally, HubSpot, and Intercom. • Write SQL to pull and analyze data from BigQuery. • Design digital CS programs that keep customers progressing.

🎯 Requirements

• 1–2+ years in Customer Success or Account Management in B2B SaaS. • 2–3+ years of hands-on experience building automations and workflows, ideally across multiple tools. • SQL experience or a willingness to learn is a plus. • Experience at a small or early-stage company where you had to create structure, not just follow it. • Familiarity with tools like Vitally, HubSpot, or Intercom is a plus.

🏖️ Benefits

• Comprehensive Medical, Vision, and Dental coverage, plus a $1,200 annual wellness budget. • 21 days paid vacation (increasing with tenure) plus 10 public holidays. • $3,500 annual budget for Learning & development. • $500 setup budget for Home office.