Field Service Technician III

🕒 March 18

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Smartaira

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1972

📡 Telecommunications

👥 B2C

🤝 B2B

Telecommunications • B2C • B2B

Smartaira is a telecommunications company that provides fiber-based high-speed internet, managed Wi-Fi, satellite and streaming TV (DIRECTV), and VoIP digital voice services tailored for multifamily communities and property owners. It offers instant activation (InstantON), resident portals, public and private Wi‑Fi, Plume mesh integrations, 24/7 live technical support, and both retail and bulk/bundled plans for residents and property managers. Smartaira emphasizes fast symmetrical Multi‑Gig speeds, unlimited data options, and on-site support and integrations for property management systems.

📋 Description

• Travel to the customer's home to Install/Upgrade/Service supported products. • Troubleshoot and test supported products to identify problems. • Explain procedures/costs and schedule follow up calls if needed. • Diagnose and repair supported products using schematics along with either test equipment or electronic meters. • Provide customers with education solutions. • Instruct customers on the operation and maintenance of their products. • Provide customers with information on the wide variety of CSS products and upgrades. • Accurately record product, client, and entitlement data for the work order. • Complete administrative duties including ordering parts, scheduling and communicating with dispatch, electronically sending repair records to the service center. • Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools. • Install, repair, and maintain fiber optic cabling, including underground, and building-entrance infrastructure. • Perform mechanical or fusion splicing of single-mode (SM) or multi-mode (MM) fiber cables within enclosures. • Use specialized equipment—including OTDR (Optical Time-Domain Reflectometer), power meters, and light sources—to test signal strength, verify continuity, and diagnose issues.

🎯 Requirements

• High school diploma or equivalent • At least three years of experience in service-related field • 1-2 years in a customer service-related field • Experience working with/installing Audio/Visual equipment • General Construction experience • Fiber Testing, Troubleshooting, and Repair Experience • Excellent interpersonal and customer service skills • Professional and pleasant telephone manner • Organized and detail oriented with excellent follow through skills • Working knowledge of PC and/or MAC devices • Working knowledge of Microsoft office programs – Outlook and Excel • Excellent verbal and written communication skills • Strong analytical and problem-solving skills • Flexibility to work outside of normal business hours and on weekends when required. This job will require varied shifts and hours including weekends and holidays. Must have clean MVR

🏖️ Benefits

• 401K • PTO & Holiday’s • Medical, Dental, Vision • Medical FSA • Voluntary Benefits: Life, AD&D, Disability