Customer Service Representative - Email/Chat - Non-Voice

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July 23

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SmartBuyGlasses Optical Group

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eCommerce • Retail • Healthcare Insurance

SmartBuyGlasses Optical Group is a leading independent retailer specializing in designer eyewear and prescription glasses. Established in 2006, the company offers a vast selection of frames, sunglasses, and lenses with features such as virtual try-on technology and free shipping on orders over $50. Customers can enjoy competitive pricing, including a best price guarantee, flexible return policies, and support from qualified opticians, making online shopping for eyewear simple and reliable.

51 - 200 employees

Founded 2006

🛍️ eCommerce

🛒 Retail

⚕️ Healthcare Insurance

📋 Description

•Interact with customers and provide information in response to inquiries and requests •Handle retail customer service inquiries mainly for English-speaking markets •Introduce customers to higher-priced items, upgrades, or add-ons •Requires a patient and stable work style •Demands a cooperative and sympathetic listener

🎯 Requirements

•Fluency in verbal and written English; additional language is an advantage •Excellent time management and documentation skills •Customer service experience preferred •Amenable to working the graveyard shift, including weekends •High-speed, stable internet connection

🏖️ Benefits

•Performance bonuses •Free designer glasses annually •Annual/Sick Leaves •Career development/learning program •Fast-paced, dynamic, and multicultural work environment