SmartBuyGlasses Optical Group
eCommerce • Retail • Healthcare Insurance
SmartBuyGlasses Optical Group is a leading independent retailer specializing in designer eyewear and prescription glasses. Established in 2006, the company offers a vast selection of frames, sunglasses, and lenses with features such as virtual try-on technology and free shipping on orders over $50. Customers can enjoy competitive pricing, including a best price guarantee, flexible return policies, and support from qualified opticians, making online shopping for eyewear simple and reliable.
Customer Service Representative – Phone/Voice
Job not on LinkedIn
November 8
SmartBuyGlasses Optical Group
eCommerce • Retail • Healthcare Insurance
SmartBuyGlasses Optical Group is a leading independent retailer specializing in designer eyewear and prescription glasses. Established in 2006, the company offers a vast selection of frames, sunglasses, and lenses with features such as virtual try-on technology and free shipping on orders over $50. Customers can enjoy competitive pricing, including a best price guarantee, flexible return policies, and support from qualified opticians, making online shopping for eyewear simple and reliable.
📋 Description
• Work with customers daily via phone. • Handle retail customer service inquiries mainly for English-speaking markets. • Introduce customers to purchase higher priced items, upgrades, or other add-ons. • The job requires a patient and stable work style and consistency in dealing with repetitive routines. • The job demands a cooperative, agreeable, and sympathetic listener who gets along with others. • Attention to the details of work, handling them with better-than-average accuracy and quality. • The focus is on working comfortably under close supervision within a stable, secure team.
🎯 Requirements
• Fluency in verbal and written English; additional language is an advantage • Excellent time management and documentation skills • Customer service experience preferred • Availability for 30 - 40 hours a week with flexible shifts (weekends and/or evenings) • High-speed, stable internet connection
🏖️ Benefits
• Performance bonuses • Free designer glasses annually • Annual/Sick Leaves • Career development/learning program • Fast-paced, dynamic, and multicultural work environment
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