Field Service Technician – Coffee, Espresso, Combi Ovens

Job not on LinkedIn

🕒 April 3

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Smart Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

🚗 Transport

B2B • Enterprise • Transport

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

📋 Description

• Professional, courteous, and motivated to deliver the highest value service. • Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. • Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, Installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. • Demonstrate the ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. • Order and schedule delivery of repair parts and maintain inventory. • Follow company policy to accurately record and complete work orders while maintaining accurate documentation. • Effective interaction with internal dispatch, management, warehouse, and technician teams. • Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers. • Always maintain a professional and clean appearance, while keeping service vehicle clean and neat.

🎯 Requirements

• Ability to troubleshoot, test, repair, and service technical equipment. • Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. • Ability to understand, read, and utilize a multimeter. • Ability to work flexible shifts • Familiar with basic tools and multimeter • Basic understanding and skill-set of Microsoft Office. • Valid Driver’s license • Organizational Skills, Attention to Detail, Sense of urgency in responsiveness • Ability to Adapt to Workplace Environment & Organizational Change • Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance • Able to lift and move heavy restaurant equipment when needed.

🏖️ Benefits

• 401K Company Match • 3 Weeks of PTO • Holidays and Floating Holidays • Benefits (Medical, Dental, Vision) • Company Vehicle and Fuel card • Repair/Service Tools, Supplies, Cellphone • Training Provided • Over Time Opportunities