Senior Sales Engineer

Job not on LinkedIn

May 5

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💸 Sales Engineer

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Smart Care

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B2B • Enterprise • Transport

Smart Care is a company that specializes in the repair and maintenance of foodservice equipment, ensuring that grocery stores, convenience stores, restaurants, and non-commercial foodservice providers remain operational and efficient. With a focus on improving uptime and reducing operating costs, Smart Care offers a wide range of services, including equipment repair, maintenance, design, and installation for both hot side and cold side equipment such as ovens, fryers, refrigeration systems, and HVAC systems. The company is notable for having over 1000 technicians across 50 provider locations in the United States and has been named the 2024 Foodservice Equipment Repair and Maintenance Company of the Year. Smart Care emphasizes professional service, social impact, and community support, while also providing career opportunities with competitive pay and mentorship programs.

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

🚗 Transport

📋 Description

• The Senior Sales Engineer is the primary Smart Care sales contact for key customers and is responsible for finding, qualifying, developing, proposing, and closing business. • After the sale, this role is responsible for making sure customer needs are being met thereby driving retention and growth of their assigned accounts. • They will build long-lasting, mutually beneficial relationships with all levels in the customer organization, striving to find the systems and services which best fit the needs of the customer. • This role excels at proactive communication with internal departments and external customers and works cross-functionally across Smart Care teams to ensure customer issues are being addressed and new opportunities are capitalized upon. • Proactive and ongoing selling activity with customers to understand their needs and position Smart Care to win $1-$4M of project business, with service agreements attached. • Builds personal relationships with customers based on trust and respect seeking to be a trusted advisor. • Navigates customer organizations to build advocates and awareness across multiple functional areas and regional/local leaders. • Develops solid Pipeline for work in development, and delivers signed contracts as Forecasted. • Meets monthly with leader to review actions to build and move both pipeline and forecasted business to achieve individual sales plan. • Provides complete project information to the Operations teams ensuring adherence to customer requirements, scope, schedule, budgets, and service-level agreements. • Works cross-functionally internally to resolve customer complaints / escalations and improves processes and communications to prevent future issues. • Analyzes customer repair and maintenance data to learn more about customer needs, satisfaction, and growth opportunity areas. • Creates annual strategic plans for assigned accounts including growth plans and budgets. • Creates and conducts quarterly business reviews on Smart Care performance.

🎯 Requirements

• Bachelor’s or Associates Degree in Business or related field • 3-5 years of successful experience in Account Management, Business Development, Technical Sales or other customer facing roles • Excellent oral and written communications skills • Strong technical and problem-solving skills along with a high level of attention to detail • Effective prioritization and time management with a demonstrated sense of urgency • Sales process knowledge with solid negotiation and networking skills • Capacity to influence others’ behavior through persuasive presentations, effective customer relationship development, facilitation, training and development • Results-oriented, setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and leveraging resources to accomplish his/her priorities. • Adept at grasping, understanding, and articulating divisional/company vision. • Comfortable managing under pressure and ability to successfully multitask and prioritize. • Passion to win and motivate a diverse team. • Experience with Microsoft Excel, Power Point, Power BI, a definite plus.