Business Systems Analyst, CRM/Low-Code

🔥 0 minutes ago

🇻🇳 Vietnam – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmartDev

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

📦 Logistics

📣 Marketing

Insurance • Logistics • Marketing

SmartDev is a Swiss company managed by experienced Europeans, aiming for technical excellence by engaging promising Vietnamese developers. With outsourced development centers in Danang and Hanoi, Vietnam, SmartDev employs up to 500 staff. The company, a subsidiary of VerySell Group, has received notable recognition, including two Sao Khue Awards, Vietnam's prestigious IT accolade. SmartDev is focused on coding using the latest technologies and tools, and offers various job opportunities in customer success, sales development, and software development.

📋 Description

• Work as a no-code configurator inside the Creatio platform • Configure sections, objects, reference data and product catalogues for retail, corporate, Islamic and private banking business lines • Design and build end-to-end business processes in the BPMN designer and dynamic case flows for leads, referrals and opportunities • Build Freedom UI screens, forms, dashboards and reports • Configure roles, organizational structures, and record- and field-level access rights • Participate in fit-gap workshops with business SMEs • Capture requirements, translate them into use cases, and identify where the product already solves business needs • Build proof-of-concept screens and demos for client gates and presales • Write and maintain configuration documentation • Support SIT and UAT for configured solutions • Collaborate with the solution architect and developers on the boundary between configuration and custom development • Demo configured solutions directly to clients

🎯 Requirements

• 3–5 years as a systems or business analyst on enterprise system implementations (CRM, ERP, BPM, ECM) • Implementation experience specifically — not support, not data analytics • BPMN at design level, including end-to-end processes with gateways, parallel branches, timers and escalation • Relational data modelling fundamentals: tables, one-to-many and many-to-many relationships, lookups, normalisation • Hands-on configuration experience on any low-code, CRM or BPM platform such as Creatio, Salesforce, Microsoft Dynamics 365, Pega, ServiceNow, Camunda, Appian, Mendix, Bitrix24, Odoo, 1C or similar • Experience configuring role models and access rights • Direct client-facing experience running workshops, demoing work, and capturing and confirming requirements • Technical literacy: ability to read a SQL query, understand REST APIs and JSON, and check a log • English at B2 or above • Creatio experience or Creatio Academy certification is nice to have • Banking or financial services domain knowledge is nice to have • Experience at a systems integrator delivering to corporate clients is nice to have • QA background on implementation projects is nice to have • UX sensibility for business applications is nice to have • Bilingual or RTL interface experience is nice to have

🏖️ Benefits

• Fully funded Creatio Academy certification (No-Code Analyst, plus Freedom UI and mobile workshops) • A founding seat in a new practice • An international enterprise banking programme as your first project, with direct client exposure from the start • A clear growth path — no-code configurator to senior analyst to low-code solution architect — with the certification track to support it • Competitive compensation • Hybrid working • Premium healthcare package with PVI and comprehensive annual health check-ups • Competitive salary & 13th salary bonus • Lunch allowance • Engaging company culture with fun activities • International working environment with AI-driven strategic direction • Global collaboration with Vietnamese and international colleagues