Contact Center Team Lead

November 18

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

💵 $52k - $83k / year

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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SmartFinancial

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Insurance • B2C • Finance

SmartFinancial is a digital insurance comparison engine that provides real-time rates and insurance services across all 50 states in the USA. The company partners with America's top insurance companies to offer a smart and easy way to shop for a wide range of insurance products including auto, home, life, health, Medicare, renters, and commercial insurance. Users can compare rates from over 200 insurance companies, explore coverage options, and find the best insurance deals in minutes at no cost. SmartFinancial also offers guides and advice about insurance to help users make informed decisions.

201 - 500 employees

👥 B2C

💸 Finance

📋 Description

• Oversee the daily activities of a performance focused Call Center staff • Responsible for ensuring that the Call Center staff is meeting production targets and revenue goals • Conduct and review quality control audits to monitor team's performance • Coordinate, monitor, and track performance deliverables and workflow process management • Oversee time management and efficiency behaviors • Address problems requiring coaching or corrective action • Perform recurring administrative and analytical duties • Partner with People Operations to address employee grievances and HR issues • Ensure agents' compliance with all legal and departmental policies • Collaborate with leadership on ongoing process management • Help maintain high level of employee engagement through various channels • Assist with call volume by taking inbound/outbound calls • Report to leadership virtually on a daily basis • Other duties as assigned

🎯 Requirements

• Bachelor's Degree preferred • 3+ years team management experience required • 5+ years Customer Service and/or Sales experience required • Prior experience in outbound telemarketing preferred • Any similar combination of the above education and experience • Prior experience in managing onsite and/or remote employees preferred

🏖️ Benefits

• High-quality health insurance • 401k plan with company match • Employee referral bonuses • Daily and weekly cash giveaways • Extensive paid product training • World-class inside sales training • Advancement opportunities with a focus on promoting from within