smartocto
11 - 50 employees
Founded 2015
📱 Media
☁️ SaaS
🤖 Artificial Intelligence
Media • SaaS • Artificial Intelligence
smartocto is a SaaS content analytics platform designed for newsrooms, storytellers, and other content creators. It provides real-time analytics, AI-powered recommendations and an AI newsroom assistant, A/B testing for headlines and page optimisation, customizable dashboards and audience-focused insights to help publishers make data-driven editorial and commercial decisions. smartocto's tools aim to improve relevance, engagement and profitability for media organisations.
Technical Support Specialist
🕒 May 21
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smartocto
11 - 50 employees
Founded 2015
📱 Media
☁️ SaaS
🤖 Artificial Intelligence
Media • SaaS • Artificial Intelligence
smartocto is a SaaS content analytics platform designed for newsrooms, storytellers, and other content creators. It provides real-time analytics, AI-powered recommendations and an AI newsroom assistant, A/B testing for headlines and page optimisation, customizable dashboards and audience-focused insights to help publishers make data-driven editorial and commercial decisions. smartocto's tools aim to improve relevance, engagement and profitability for media organisations.
📋 Description
• Provide required support for installing tracking scripts on the client's side • Communicate with customers to quickly identify the core of their issues • Manage users in our applications • Provide timely and accurate customer feedback • Follow up with clients to ensure problems are resolved • Write and review technical documentation of the product / maintain knowledge base • Create and organize JIRA stories and tickets • Work closely with other development teams on solving client related issues • Diagnose and report potential bugs and irregularities to the Product team • Proactively anticipating customer inquiries and building trust
🎯 Requirements
• Knowledge and active use of HTML/CSS/JavaScript • Knowledge and active use of RDBMS SQL and NoSQL • Knowledge of web technologies: REST API, AJAX • Experience in building/maintaining custom CMS and/or WordPress sites • Experience with leading technical calls with client technical teams • Experience in identifying trends in customer issues and knowledge-sharing with the team • Previous customer-facing roles within a SaaS environment is highly desirable • Strong organizational skills, including the ability to effectively prioritize tasks • Fluent in English with excellent writing skills.
🏖️ Benefits
• remote work setting • flexible working hours • vacation policy • 100% paid sick leave • paid conferences and education • trips to the Netherlands!
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