Customer Support Representative

🔥 31 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SmartRecruiters

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

👥 HR Tech

💰 $110M Series E on 2021-07

Consulting • Marketing • HR Tech

SmartRecruiters is a hiring platform that offers a Talent Acquisition Suite designed for high-performance organizations to optimize their recruitment processes. It features capabilities for recruitment marketing, collaborative hiring, and an open marketplace for third-party recruitment services. SmartRecruiters enhances the candidate experience while providing tools that hiring managers and recruiters find user-friendly and effective. Notable clients include Visa, Skechers, Kelly Services, and Equinox.

📋 Description

• Interact daily with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed • Provide exceptional customer support for global clients • Educate and advise customers on standards, tips, and solutions for using SmartRecruiters • Drive high levels of customer satisfaction • Identify, test, and call out technical issues • Collaborate with product management, engineering, professional services, and other organizational teams • Contribute to and execute the customer-success strategy • Get involved in and lead projects in the support and services domain • Act as an ambassador for SmartRecruiters and its culture

🎯 Requirements

• Bachelor's degree or at least 2 years of relevant work experience • Ability to interact and communicate professionally and confidently with a diverse customer base • Customer support/call center experience, preferably in the Enterprise SAAS space • Excellent computer and data analytics skills • HTML, CSS and API knowledge is a must • Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations • Passion for technology and a drive to change the world • Positive, energetic, can-do attitude • Excellent English skill is a must; high degree of accuracy in spelling and grammar • Any other European language, especially French, would be an asset

🏖️ Benefits

• Remote work opportunity • Competitive salary • Strong internal mobility • Meaningful growth opportunities • Collaborative and inclusive work environment • Equal Employment Opportunity employer

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