Technical Account Manager I

🔥 18 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Act as a business advisor to specific Smartsheet customers, providing Premier Services to maximize the value of their Smartsheet investment • Provide post-consulting technical support on custom or premium application solutions • Build strategic relationships with technical team members and business leaders within customer organizations • Understand market forces affecting customers and offer insight into how Smartsheet can help meet their goals • Help customers evolve IT maturity, improve productive use of Smartsheet products, and empower IT • Partner with Services Sales, Success, Consulting, Strategic Customer Success Managers, and Consultants to develop opportunities and long-term strategies • Manage service delivery across Service Delivery Planning, Service Delivery Management, Incident Management/Escalations, and Proactive Remediation Services • Manage portfolio profitability, including contract usage, contribution margin, operating expenses, and revenue growth • Lead virtual teams of Smartsheet, partner, and customer resources to provide complex solutions • Understand the Premier Services portfolio, including Converse.AI, Slope, and 10,000ft • Perform other duties as assigned

🎯 Requirements

• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises • Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements • Working experience in the configuration, customization, and implementation of SaaS applications • Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education • Understanding of security protocols, SSO and basic understanding of APIs • Experience with project and portfolio management (nice to have) • 3+ years of relevant technology, or related field experience (nice to have) • Experience in a customer facing role • Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once