Voice AI Developer, CRM Automation

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱50k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🤖 AI Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SMA Support Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.

📋 Description

• Design, build, configure, and maintain Voice AI solutions within GoHighLevel or an AI Voice Platform for inbound and outbound calling workflows • Develop conversational AI agents for lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns • Create and optimize AI prompts, conversation flows, objection-handling logic, qualification criteria, and escalation paths • Configure and maintain GHL workflows, automations, triggers, pipelines, opportunities, calendars, forms, custom fields, and CRM integrations • Integrate GHL with external platforms through APIs, webhooks, Zapier, Make, n8n, and custom integrations • Manage telephony configurations, including phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and Twilio/LeadConnector services • Build workflows that update CRM records based on call outcomes, lead status, appointments, notes, tags, and follow-up activities • Integrate Voice AI with internal and external systems to transfer lead, customer, appointment, and call data accurately • Develop reporting and monitoring for Voice AI metrics including call volume, answer rate, appointment conversion, qualification, transfer rate, duration, outcomes, and cost per call • Review call transcripts and recordings to improve AI responses, latency, accuracy, objection handling, and conversion performance • Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues • Implement safeguards for data privacy, access control, call consent, recording requirements, and secure customer-information handling • Document technical configurations, workflows, integrations, AI prompts, and troubleshooting procedures • Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders on scalable GHL Voice AI solutions • Evaluate new GHL, Voice AI, and conversational AI capabilities and recommend improvements to automation, speed-to-lead, coverage, and operational efficiency

🎯 Requirements

• 2+ years of experience working with GoHighLevel, CRM automation, conversational AI, or related automation platforms • Hands-on experience configuring GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations • Experience building or managing Voice AI, conversational AI, AI calling agents, or automated phone systems • Strong understanding of prompt engineering and conversational flow design, including qualification logic, objection handling, fallback responses, and human escalation • Experience with REST APIs, webhooks, JSON, OAuth/API authentication, and third-party integrations • Familiarity with Zapier, Make, or n8n • Working knowledge of Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts highly preferred • Experience integrating AI services such as OpenAI or similar LLM-based platforms is an advantage • Ability to analyze call transcripts, conversion metrics, and workflow performance • Strong troubleshooting skills across GHL, APIs, workflows, telephony, and external systems • Basic knowledge of JavaScript/TypeScript, Node.js, or another scripting language highly preferred • Strong documentation, communication, and problem-solving skills • Ability to work independently, manage multiple automation initiatives, and translate business processes into technical solutions • Portfolio in GHL/Voice AI is a plus • Ability to work from home • Required application materials include resume, device specifications, Predictive Index Assessment proof, and a 1–2 minute audio or video self-introduction • Must comply with the company's no-moonlighting policy • Must be able to secure NBI clearance once hired • Must be able to provide a Certificate of Employment from previous employment • Must answer work authorization and employment eligibility questions, including US citizenship and PH work permit status

🏖️ Benefits

• Comprehensive, paid training • Work-from-home setup • Government-mandated benefits • 13th-month pay • HMO • Memorial Plan • Paid Leaves • Attendance and performance-based incentives • Potential absorption to a regular position with additional benefits

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