Call Center Agent – Customer Acquisition

🕒 January 9

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smava

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

smava is a popular online credit portal in Germany that offers a platform for comparing and securing personal loans, auto loans, and other financing options. It provides personalized loan offers from over 20 banks and facilitates these loans in a way that is neutral with respect to SCHUFA, a common credit agency in Germany. smava emphasizes ease and speed in loan application processes, providing approvals and fund transfers in a short period. Furthermore, smava guarantees that its service is 100% free and focuses on data security and SCHUFA neutrality, making it a trusted choice for many consumers. The platform also highlights customer satisfaction as evidenced by numerous positive reviews.

📋 Description

• You are responsible for optimizing and completing customer data records by phone (outbound) • You assist customers with data entry, helping them on their way to the most favorable loan • You forward customer inquiries to our loan specialists and thus support comprehensive loan advisory services • As a call center agent, you are continuously involved in improving our processes and thereby help optimize existing quality management • No cold calling — your customers have proactively provided their details to us • With our modern communication tools and our partners' digital completion options, nothing stands in the way of an efficient working day

🎯 Requirements

• You have already gained initial professional experience in direct customer contact — ideally by phone (sales, telesales, or retail) • Communication is your strength! You enjoy direct customer contact and are skilled at identifying customer needs • You are fluent in German at a native level • You are confident using computers and can quickly learn new systems • You are a team player, reliable, able to work independently, and have good time management skills

🏖️ Benefits

• Your motivation is rewarded: benefit from our salary model with uncapped commission! • Internal career programs, training opportunities, and coaching support your professional development • Work-life balance: Enjoy the flexibility to work 100% remotely from anywhere in Germany • Your onboarding is fully digital, and we will arrange hassle-free delivery of the necessary equipment before you start • You receive 30 days of vacation, and parents benefit from 10 child-sick days in addition to the statutory entitlement • We offer partnerships with fitness providers to support your physical and mental wellbeing • We are committed to a diverse and inclusive environment. Together, as a team from over 50 nationalities with a wide range of skills, ideas and experiences, we actively work to represent diversity across the company.