Call Center Agent – Customer Winback

🕒 January 9

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smava

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

smava is a popular online credit portal in Germany that offers a platform for comparing and securing personal loans, auto loans, and other financing options. It provides personalized loan offers from over 20 banks and facilitates these loans in a way that is neutral with respect to SCHUFA, a common credit agency in Germany. smava emphasizes ease and speed in loan application processes, providing approvals and fund transfers in a short period. Furthermore, smava guarantees that its service is 100% free and focuses on data security and SCHUFA neutrality, making it a trusted choice for many consumers. The platform also highlights customer satisfaction as evidenced by numerous positive reviews.

📋 Description

• You are responsible for optimizing and completing customer records by phone (outbound) • You assist customers with data entry, helping them access the most competitive loan offers • You forward customer inquiries to our credit specialists and thereby support comprehensive loan consultations • As a Call Center Agent, you actively contribute to improving our processes and help optimize existing quality management • No cold calling — customers have voluntarily provided their data to us • With our modern communication tools and our partners' digital completion options, nothing stands in the way of an efficient workday

🎯 Requirements

• You have already gained initial professional experience in direct customer contact — ideally by phone (sales, telemarketing, or retail) • Communication is your strength! You enjoy direct customer contact and analyzing their needs • You are fluent in German at native level • You are confident working with computers and learn new systems quickly • You enjoy working in a team, are reliable, self-motivated, and have good time-management skills

🏖️ Benefits

• Your motivation is rewarded: benefit from our salary model with uncapped commission! • Internal career programs, training opportunities, and coaching support your professional development • Work-life balance: Enjoy the flexibility to work 100% remotely anywhere in Germany • Your onboarding is fully digital, and we arrange easy delivery of the required equipment before your start date • You receive 30 days of annual leave; parents additionally receive 10 child sick days on top of statutory entitlement • For your physical and mental well-being, we offer partnerships with fitness providers • We are committed to a diverse and inclusive environment. As a team of more than 50 nationalities, we actively work to represent diversity through our different skills, ideas, and experiences