SMDigital USA
B2B • Marketing • Digital Agency
SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.
51 - 200 employees
🤝 B2B
Bilingual Representative - English, Spanish Speaker
Job not on LinkedIn
April 2
🗣️🇪🇸 Spanish Required
SMDigital USA
B2B • Marketing • Digital Agency
SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.
51 - 200 employees
🤝 B2B
đź“‹ Description
• Answer incoming calls to gather information regarding potential claims • Gather details about Plaintiff and Attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage • Enter details into the case management system and create leads • Assign leads to Account Executives • Provide excellent caller experience • Perform other duties as assigned by Management
🎯 Requirements
• Bilingual (Spanish-English) Speaking • Minimum of 6 months experience in a Customer Service Representative role in a BPO environment • Strong computer skills (Excel/Word/PowerPoint) • Willing to work on shifting schedules • Keen attention to detail • Excellent data entry and typing skills (minimum 40 WPM) • Strong time management skills • Adaptable and accountable • Exceptional customer service, active listening • Strong verbal and written communication skills • Professional phone voice • Ability to prioritize workload and multitask in a fast-paced environment
🏖️ Benefits
• Monthly Company Bonus Program • Paid Vacation Leave • Holiday Bonus
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