Marketing Content Specialist, AI-enabled

🕒 April 25

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SMG - Service Management Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2021-10

Enterprise • SaaS • B2B

SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.

📋 Description

• Draft, write, and edit both AI-generated and original content across digital formats, applying strong storytelling principles to ensure clarity, engagement, and alignment with campaign goals. • Translate marketing briefs and strategic direction into clear, compelling written content across digital channels. • Build, review and refine AI outputs for tone, consistency, and effectiveness, ensuring all content meets brand and quality expectations. • Track content performance metrics and use insights to steer future strategy and improve results. • Stay ahead of the game on platform trends and AI tools, applying best practices to enhance workflow efficiency and content quality. • Collaborate with Marketing team members to support campaign messaging, content planning, and execution timelines. • Identify opportunities to improve content processes and suggest enhancements to AI prompts and systems. • Sharing latest AI trends and supporting the team in AI best practice.

🎯 Requirements

• Bachelor’s degree or equivalent work experience required. • 2-3 years of experience in content development, digital marketing, communications, with experience required in the software industry. • Strong knowledge of writing and editing across digital formats, with demonstrated strength in storytelling and content creation. • Strong knowledge of large language models (e.g., ChatGPT) and AI-assisted content tools, including structured prompting and workflow application. • Strong knowledge of digital marketing principles and content performance metrics • Demonstrated ability to translate strategic concepts into clear, engaging written content. • Strong proofreading skills and attention to detail. • Ability to manage multiple projects and deadlines in a fast-paced environment.

🏖️ Benefits

• Unlimited PTO • Tech provided • Work hard, have fun environment • Value-driven culture where we connect, collaborate & co-create • Diverse, experienced, friendly team which will welcome you, support you and challenge you