Cloud Site Reliability Engineer

November 19

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Smile Digital Health

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Healthcare Insurance • SaaS • Enterprise

Smile Digital Health is a company specializing in healthcare data interoperability and health IT solutions. Their Smile Health Data Platform enables efficient data ingestion and transformation into FHIR resources, enhancing clinical decision-making and business intelligence. Focused on compliance and security, Smile Digital Health offers services such as prior authorization automation, standardizing data exchange, and supporting healthcare providers, payers, and health information exchanges with customizable and scalable solutions.

201 - 500 employees

Founded 2016

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 $30M Series B on 2023-01

📋 Description

• Collaborate with our Security Operations teams to help define and implement best practices around Cloud Service Provider configuration for Azure and other cloud providers. • Develop, implement and coordinate a multi-tenant approach around service offerings for DB, Container platform, Authentication, Certificates, and Product Registries etc. • Design and maintain performance testing strategies, framework, and environments in the cloud. Develop and maintain cost/utilization tracking and attribution processes for all Cloud Service Providers. • Create documentation around Cloud Service Provider offerings detailing use cases, best practices, and implementation details. • Develop and maintain technical relationships with our core Cloud Service Providers. • Implement and maintain a secure and scalable infrastructure platform for delivering Cloud Services applications. • Ensure that internal and external SLA’s meet and exceed expectations, and ensure that system centric KPIs are continuously monitored and improved. • Create tools for automating deployment, monitoring and operations of the overall platform. • Participate in an on-call rotation to provide application support, incident management, and troubleshooting. • Provide ongoing maintenance and support of internal tools, improve system health and reliability. • Assist customers with the on-site deployments when needed. • Implement and manage observability tools (logging, metrics, tracing) for performance insights, Otel and Grafana Stack preferredOngoing compliance with organizational policies, procedures and practices (such as but not limited to security policies) are an ongoing requirement of the employment or contractual agreement. • Accountable for ensuring that all working hours are accurately reported in Time Tracking System on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in the time tracking system is properly and fully utilized. • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability. • Comply with the privacy, security and confidentiality policies. Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party.

🎯 Requirements

• Demonstrated expertise of cloud service providers and best practices around implementation and configuration, preferably managing Azure on behalf of multiple teams for a company that delivers SaaS products. • Experience with Kubernetes, Openshift, Kafka, Elastic stack. Proven experience working with microservices architecture, with a strong focus on Java-based services. • Experience in applying chaos engineering practices to evaluate and enhance system resiliency. • Skilled in troubleshooting performance issues, including analyzing time consumption, allocating resources, and recommending optimizations. • Familiar with performance testing methodologies and tools to assess system behavior under load. • Proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams. • Proficiency in Terraform, Ansible or Chef.Expertise in troubleshooting, support escalation, on-call process optimization and documenting knowledge. • Passionate about Infrastructure as code, automation, and developing solutions that help developers move quickly and safely. • Familiarity with infrastructure management and operations lifecycle concepts and ecosystem. • Experience operating and maintaining production systems in a Linux and public cloud environment. • You have prior experience working in high-performance or distributed systems, while we strive to hire at a variety of experience levels. • Working knowledge of industry best practices regarding information securityPrevious experience building or maintaining a large-scale Cloud service. • Proven ability to prioritize and track multiple projects in parallel.Proven ability to be highly responsive and customer-focused.

🏖️ Benefits

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club