Program Manager

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Smile Train

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

Non-profit • Healthcare Insurance • Social Impact

Smile Train is the largest cleft-focused organization in the world, providing support to children with clefts through a sustainable model that empowers local medical professionals. Operating in over 75 countries, Smile Train offers 100%-free cleft surgery and essential care, including feeding and nutrition, hearing and speech services, and oral health counseling. They partner with medical professionals and organizations to deliver training and resources, uplifting communities by transforming the lives of more than 2 million children over the past 25 years. As a non-profit organization, they rely on donations to continue offering free, life-changing treatment to children worldwide.

📋 Description

• Serve as the main relationship manager for treatment and non-treatment partners, including hospitals, government stakeholders, training institutions, and relevant health-sector networks. • Support partner onboarding and ensure partner teams understand Smile Train protocols, reporting requirements, systems, contractual obligations, and safety and quality standards. • Manage communications between partners, regional leadership, and headquarters to support clear understanding, timely action, compliance, and adoption of Smile Train guidance. • Conduct due diligence, partner needs assessments, and regular partner visits to assess program quality, safety, effectiveness, efficiency, and opportunities for improved cleft care coverage. • Develop annual program plans and measurable objectives in line with Smile Train’s global programmatic strategy, country priorities, budget parameters, and key performance indicators. • Manage program budgets responsibly, track spending, review funding applications, approve vendor invoices within authority, and ensure funds are used as intended and in line with program priorities. • Monitor partner performance and program data, including safe and quality cleft interventions, professionals trained, partner/patient feedback, and other agreed KPIs. • Coordinate capacity-building activities, workshops, audits, and training for partner teams in collaboration with regional teams, headquarters subject matter owners, local experts, and advisory groups. • Ensure timely submission and review of treatment reports, final grant reports, partner documentation, credentials, payment details, and other administrative requirements. • Identify, escalate, and help resolve program, compliance, reputational, regulatory, financial, safety, quality, or fundability risks in collaboration with regional leadership and headquarters teams. • Support beneficiary feedback mechanisms and work with partners to ensure patient and community feedback is addressed appropriately. • Represent Smile Train locally and support awareness, advocacy, content collection, patient and partner stories, events, donor or auditor visits, and brand-compliant communications. • Strengthen relationships with relevant external stakeholders and advocate for sustainable, safe, high-quality, comprehensive cleft care, including the inclusion of cleft care in national health priorities where appropriate. • Oversee any assigned Cleft Leadership Center, helpline referral, donor visit, pilot initiative, or external collaborator reporting requirements, as applicable to Pakistan and the regional portfolio.

🎯 Requirements

• Bachelor’s degree in public health, Social Sciences, International Relations, Business Administration, or a related field. • 5+ years of relevant experience in program coordination or management, preferably in public health, global health, development, or nonprofit programming. • Demonstrated experience managing partners, grants, budgets, reporting, compliance processes, and field-based program implementation. • Strong computer literacy, including Microsoft Office and the ability to navigate databases, dashboards, and datasets. • Fluency in English and Urdu is required; strong written and verbal communication skills are essential. • Ability to work effectively with a global team across time zones and cultures. • Non-Profit experience preferred. • Strong time management, organizational, problem-solving, and follow-through skills. • Ability to work independently with appropriate supervision, initiative, confidentiality, and accountability.

🏖️ Benefits

• Meaningful Work – Be part of work that creates meaningful, lasting impact — changing the world one smile at a time. • We’ve Got You Covered – Enjoy a generous stipend towards medical expenses to help prioritize the health of you and your family. • Rest and Recharge - Enjoy a generous vacation package, paid holidays, and sick time so you can rest, recharge, and return feeling your best. • Family Matters - We support employees through life’s most important moments with paid parental leave, giving you time and flexibility for the people who matter most. • Learn and Grow - Take advantage of an annual professional development stipend and opportunities to expand your skills and continue learning. • Work Your Way – Thrive with a remote work model built for connection, balance, and impact. • Travel the World – See our impact firsthand while partnering with global colleagues and programs through opportunities for domestic and international travel.