Program Manager

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Smile Train

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Non-profit • Healthcare Insurance • Social Impact

Smile Train is the largest cleft-focused organization in the world, providing support to children with clefts through a sustainable model that empowers local medical professionals. Operating in over 75 countries, Smile Train offers 100%-free cleft surgery and essential care, including feeding and nutrition, hearing and speech services, and oral health counseling. They partner with medical professionals and organizations to deliver training and resources, uplifting communities by transforming the lives of more than 2 million children over the past 25 years. As a non-profit organization, they rely on donations to continue offering free, life-changing treatment to children worldwide.

51 - 200 employees

Founded 2000

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

📋 Description

• Support Area Director for Southeast Asia to implement program activities at partner hospitals in assigned regions and provinces, including the continuous monitoring of progress towards financial, programmatic, and medical (i.e. Smile Train’s safety and quality protocol) compliance. • Maintain consistent communication and good working relationships with existing partner hospitals, visit hospitals and conduct site visits as requested/needed, and work together to ensure the success of current and future programs. • Receive, review, and analyze grant requests from local stakeholders, carry out ‘due diligence’ to advise supervisors on whether the requests are in line with Smile Train’s overall strategy and requirements. • Work with various local vendors to ensure effective and on-time implementation of Smile Train programs. • Gathering information to develop reports to local donors as requested. • Maintain good communication with local donors, including receiving and attending to their requests (additional reports, gatherings of information and materials for communications, etc.). • Develop resources or generate internal reports as needed/requested (this may include material translation). • Help grow the organization’s brand and raise awareness for Smile Train programs by: supporting efforts to share Smile Train’s global messaging locally; upholding and furthering best practices in comprehensive cleft care; gathering marketing content (e.g. photos/videos/stories, etc.); organizing and hosting visits by Smile Train ambassadors, donors/supporters and staff; and, supporting supervisors in maintaining good communications and working relationships with all key external stakeholders (e.g. medical professionals, social and voluntary organizations, government functionaries, media, and patients/families). • Serve as a point of contact for operations within the assigned regions and provinces, communicate regularly with Area Director for Southeast Asia and Regional Director for Asia, and keep the Management informed about all the significant developments and key plans. • Proactively respond and work with supervisor and Smile Train regional and global teams so as to keep communication channels open, projects integrated, and the organization moving together.

🎯 Requirements

• Bachelor's degree and/or higher academic level (master’s degree) in Public Health, Business, Social Sciences, Public Relations or any related course. • At least 10 years work experience in a leadership or managerial position in reputable non-profit (global charity and NGOs) or for-profit organizations. • Experience in fundraising is a plus. • Exhibits maturity, accountability and integrity in all professional responsibilities • Demonstrates passion for improving the health and well-being of the children and community • Highly proficient in English – both oral communication and technical writing skills. • High degree of computer literacy (Microsoft Office, Zoom, etc.), ability to navigate databases and analyze datasets with keen attention to details. • Team Player, strong ability to network, develop and create professional relationships, ability to work with a global team, exhibiting cultural sensitivity, strong time management skills, and capacity to work independently.