Storyteller – Health Communications Writer

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Smile Train

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

Non-profit • Healthcare Insurance • Social Impact

Smile Train is the largest cleft-focused organization in the world, providing support to children with clefts through a sustainable model that empowers local medical professionals. Operating in over 75 countries, Smile Train offers 100%-free cleft surgery and essential care, including feeding and nutrition, hearing and speech services, and oral health counseling. They partner with medical professionals and organizations to deliver training and resources, uplifting communities by transforming the lives of more than 2 million children over the past 25 years. As a non-profit organization, they rely on donations to continue offering free, life-changing treatment to children worldwide.

📋 Description

• Develop a high-impact media relations strategy to build the brand profile and strengthen the organization’s reputation • Generate written and digital materials for presentations and promotional events—pitches, press releases, talking points • Generate thought leadership articles for publication in strategic traditional and digital outlets • Support the development of a wide range of campaigns that raise brand awareness and promote individual products, services, and events within Smile Train • Assist in the research of reporters, media outlets, and publicity opportunities to secure media coverage • Create and maintain media lists, press contacts, and email distribution lists to foster positive relations with traditional and digital media representatives • Monitor, analyse and communicate PR results on a regular basis • Plan and coordinate events aimed at creating relationships and favorable impressions with the public and Smile Train’s ecosystem • Keep the PR team informed of industry trends that directly impact Smile Train’s work, and adapting strategies as necessary

🎯 Requirements

• Knowledge of and experience in communications, public relations and /or marketing; • A natural, empathetic storyteller with ace communication skills • Demonstrated ability to work under pressure in a fast paced and multi-timeline environment, with self-direction and limited supervision; • Demonstrated skills in assessing and implementing communications strategy in large institutions; • Experience in designing and implementing short, long-term strategic marketing and/or PR plans; • Ability to work under pressure and meet urgent deadlines; • Ability to work in a multi-cultural environment; • Demonstrate Smile Train’s core values. • A Bachelor’as degree in Communications, Marketing, English, Public Relations or a related field; • Minimum five (5) years of experience in Corporate Communications or related field. • Fluency in written and spoken English and French; • Proficiency in applications such as Microsoft Office.

🏖️ Benefits

• Meaningful Work – Be part of work that creates meaningful, lasting impact — changing the world one smile at a time. • We’ve Got You Covered – Enjoy a generous stipend towards medical expenses to help prioritize the health of you and your family. • Rest and Recharge - Enjoy a generous vacation package, paid holidays, and sick time so you can rest, recharge, and return feeling your best. • Family Matters - We support employees through life’s most important moments with paid parental leave, giving you time and flexibility for the people who matter most. • Learn and Grow - Take advantage of an annual professional development stipend and opportunities to expand your skills and continue learning. • Work Your Way – Thrive with a remote work model built for connection, balance, and impact. • Travel the World – See our impact firsthand while partnering with global colleagues and programs through opportunities for domestic and international travel.