Field Service Technician I

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July 4

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Smiths Group plc

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Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

📋 Description

• This position requires daily travel to locations in and around the Philadelphia Metro area, including the airport. • Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings. • Possesses basic technical knowledge on the company’s Trace and X-Ray technologies. • Maintains clear and concise business communication, both oral and written. • Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends. • Exercises every available measure to control and minimize costs. • Comply with and ensure department compliance with Company health, safety and environmental policies.

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training. • Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. • Must be responsive to all customer issues at all times. • Must be willing & able to travel at short notice.

🏖️ Benefits

• We’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. • Experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. • Flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. • Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. • Be part of a team where we are making the world a safer place.