Field Service Technician II, Cargo

Job not on LinkedIn

August 28

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Smiths Group plc

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Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

📋 Description

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. • Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. • Conducts follow up calls with the customer to ensure satisfaction of work. • Responsible for meeting daily service repair needs and driving customer satisfaction. • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Must be able to respond to emergency and non-scheduled calls for service within established response time goals. • Completes all scheduled maintenance within required deadlines. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Maintains an accurate inventory of parts and tools. • Maintains currency on all technical certifications. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Looks to senior level FSTs for knowledge growth and support when needed. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports. • Possesses a solid level of technical knowledge on the company’s Trace and X-Ray technologies. • Maintains clear and concise business communication proficiency, both oral and written. • Establishes and maintains a close relationship with senior level FST’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends. • Exercises every available measure to control and minimize costs while maximizing revenue. • Must submit expenses, time cards and other administrative tasks within the specified timelines. • Travel, overtime and work hours other than Monday-Friday may be required. • Comply with and ensure department compliance with Company health, safety and environmental policies. • Comply with all applicable U.S. export control and security regulations. • Other duties as required.

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). • Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role. • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment. • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. • Must be responsive to all customer issues at all times. • Must be willing & able to travel at short notice. • Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once. • Excellent customer service skills and the ability to handle stressful situations. • Self-motivated, reliable, and accountable individual. • Possess excellent telephone skills. • Must be able to lift/carry 80 lbs. • Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation. • Job requires full body mobility. • Must be able to work safely in varied environments and around dangerous industrial equipment's. • This position requires Sensitive Security Information (SSI) access and vetting via the TSA. • Applicant must successfully pass a federal background investigation. • This position may require a U.S. Personal Security Clearance.

🏖️ Benefits

• Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. • You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. • You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. • This role offers a competitive Business Profit Plan. • This position includes a competitive benefits package.