Field Service Technician II

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🕒 April 21

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Logo of Smiths Group plc

Smiths Group plc

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

📋 Description

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers • Completes all scheduled maintenance within required deadlines • Maintains an accurate inventory of parts and tools • Reviews all logs for open issues and prepares formal reports to customers as necessary

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics) • Minimum of 3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork • Must be responsive to all customer issues at all times • Must be willing & able to travel at short notice

🏖️ Benefits

• medical, dental & vision insurance • 401(k) with company match • paid time off • flexible work arrangements • professional development opportunities

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