Field Service Technician II

Job not on LinkedIn

🔥 10 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $74.4k - $100.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Smiths Group plc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1851

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

📋 Description

• Troubleshoots, services, installs and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed • Conducts follow up calls with the customer to ensure satisfaction of work • Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Must be able to respond to emergency and non-scheduled calls for service within established response time goals • Completes all scheduled maintenance within required deadlines • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Order, install, and return parts and manages repair parts cycle time • Maintains an accurate inventory of parts and tools

🎯 Requirements

• Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics) • Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment • Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. • Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. • Must be responsive to all customer issues at all times • Must be willing & able to travel at short notice

🏖️ Benefits

• Comprehensive benefits package including medical, dental, and vision insurance • 401(k) with company match • Paid time off