Senior Field Service Technician

Job not on LinkedIn

🔥 56 minutes ago

🇧🇪 Belgium – Remote

💵 $91.1k - $123.2k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 1%

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Logo of Smiths Group plc

Smiths Group plc

10,000+ employees

Founded 1851

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

📋 Description

• Meet daily service repair needs and drive customer satisfaction • Install, repair, and maintain equipment in the field • Provide customer training as required • Document inspections, maintenance, and repair work and submit paperwork promptly • Order, install, and return parts while managing repair-parts cycle time • Review logs for open issues and prepare formal customer reports • Participate in service-sales opportunities and support revenue programs • Maintain and calibrate tools and test equipment • Assess equipment performance using field-support data and recommend improvements • Provide technical support to customers and other service professionals • Participate in site surveys, pilot-program service activities, and meetings • Support Trace and X-Ray technologies • Maintain clear oral and written business communication • Coordinate with senior Field Service Engineers and Product Managers • Control and minimize costs • Travel daily to customer locations in and around Los Angeles, including Los Angeles International Airport • Work overtime and schedules outside Monday–Friday when required • Comply with company health, safety, and environmental policies • Provide project-based supervision when required

🎯 Requirements

• Associate’s Degree, related trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics • 1–3 years of comparative work and life experience in a related electrical or mechanical field service role may substitute for education • Computer literacy and competency with all programs within MS Office Suite • Aptitude for learning specialized software programs • Minimum 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field • Excellent communication, organizational, interpersonal, customer service, and telephone skills • Strong customer focus and teamwork orientation • Responsiveness to customer issues • Willingness and ability to travel at short notice • SSI access and TSA vetting; successful federal background investigation • U.S. Personal Security Clearance may be required • Ability to lift/carry 80 lbs. • Ability to push/pull 200 lbs. • Ability to move/manipulate equipment weighing up to 1,000 lbs. with appropriate devices • Ability to work safely in extreme environments and around dangerous industrial equipment • Ability to comply with U.S. export control and security regulations

🏖️ Benefits

• Excellent training and opportunities for career growth across the business, locally and globally • Inclusive environment with strong leadership and focus on safety and wellbeing • Flexible benefits package supporting health, wellbeing, financial, and lifestyle needs • Competitive Business Profit Plan • Competitive benefits package • Drug-free workplace

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