Client Support Specialist

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November 8

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Snappt Inc

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Artificial Intelligence • Real Estate • Security

Snappt Inc. is a leading provider in fraud detection and identity verification solutions, specifically designed to protect property management companies from applicant fraud. Utilizing AI-enabled technology, Snappt offers a comprehensive suite of services including document fraud detection, identity verification, and income verification, ensuring accuracy and efficiency in the applicant screening process. Snappt's technology integrates with various real estate management software, enhancing the verification process and reducing bad debt for property managers. Trusted by top property management companies, Snappt's advanced fraud detection capabilities prevent fraudulent activity and lower eviction rates, making it an essential tool for protecting communities from fraudulent tenants.

2 - 10 employees

🤖 Artificial Intelligence

🏠 Real Estate

🔐 Security

📋 Description

• Client Interaction - Be the face of Snappt! Provide prompt responses to inquiries, and match your product knowledge with care and empathy for our clients. • Deliver on-demand or live training with new customers • Technical Support - Manage all incoming questions about our platform, and how it works, and provide a solution-based approach to our clients. • Report bugs, communicate issues to the broader team, and provide updates to our clients. • Product Knowledge & Ongoing Training - Be the expert! Use your depth of knowledge to guide our clients to the right solutions for the issues at hand. • Provide ongoing training to help with staff turnover and overall property performance. • Onboarding - Ensure that our clients have a smooth onboarding experience while they are getting accustomed to our product. • Be the guide for their questions and educate them on best practices as you train them to use our platform. • Client Feedback - Be the conduit between our customers and our Product team! Relay any feedback to our internal teams so we can continue to evolve our product offerings. • Client Satisfaction - Deliver a best-in-class experience for our clients and track both general NPS and transactional NPS for our customers. • Metrics & Reporting - Monitor your performance through reporting while exploring correlation and causation through thoughtful data analysis. • Cross-functional collaboration with our Sales & Partnerships team - Ensure a smooth transition from our sales team as we bring on new clients. Work cross-functionally with both our Sales and partnership team to deliver a great experience for our direct and indirect customers.

🎯 Requirements

• 1-2 years in Customer Service or similar background • Strong communication and presentation skills • Ability to create and modify procedures in a rapidly growing environment • Strong customer service skills for developing and maintaining long-term relationships with old and new clients • Organizational skills to keep records for client accounts and maintain multiple accounts at once • Written and verbal communication skills for maintaining good relationships with clients • Problem-solving skills for identifying and addressing client concerns • Passion for our product and core values • Entrepreneurship, creative thinking • Ability to analyze and interpret data • Experience in multifamily housing a plus • Experience in SaaS (Software as a Service) is a plus • Experience leveraging CRM platforms like Salesforce and ChurnZero a plus

🏖️ Benefits

• 100% employer-paid medical for employees, 50% for dependents (based on Gold plan pricing) • Open PTO • 50% 401k match up to 6% for a total max employer contribution of 3% (eligible to contribute after six months of employment) • 12 weeks paid parental leave, plus an additional two weeks part-time at full pay to transition back to work. • Annual Retreat at a resort just to get to know each other • Company recognized Holidays New Year's Day Martin Luther King Day Presidents Day Memorial Day Juneteenth Day Independence Day Labor Day Indigenous Peoples Day Veterans Day Thanksgiving Native American Heritage Day Christmas