Bilingual Care Coordinator, Spanish and English Proficiency

🕒 August 10

🇳🇮 Nicaragua – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Handle high volume of incoming calls as the primary contact for clients, families, caregivers, referral sources, and healthcare professionals • Coordinate care and patient referrals, including timely scheduling of initial and follow-up appointments • Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate • Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems • Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads • Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care • Maintain accurate client records, document all communications, and update care plans as needed • Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs) • Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations

🎯 Requirements

• Care coordination experience • Preference for candidates with prior home care coordination experience • Ability to start within one week preferred • Familiarity with home care scheduling software and EHR systems • Good communication skills and comfort managing a high call volume and building rapport over the phone • Knowledge of industry regulations and compliance requirements, including HIPAA and state home care regulations • Strong organizational and multitasking abilities, with attention to detail • Proficiency in Microsoft Office, including Word, Excel, and Outlook • Willingness to learn care-management or scheduling systems • Compassionate, service-oriented mindset and ability to remain calm under pressure