Bilingual Home Care Coordinator – Spanish, English

🔥 12 hours ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Serve as a liaison between contracts, patients, patient families, HHAs, clinicians, aides, and other departments • Ensure effective communication and identify concerns during attendance verifications, introduction calls, and other interactions • Support delivery of high-quality care • Complete required tasks according to agency guidelines and policies • Schedule work assignments based on Home Care Worker training and experience • Minimize open cases to ensure timely resolution • Document communications accurately in HHA Exchange • Communicate issues or changes to patients, family members, contracts, clinicians, aides, and other departments • Provide necessary information to healthcare professionals • Consult with family members and support personnel to ensure ongoing care and identify client needs • Advise HHAs of discharges and changes in service days or hours • Complete daily, weekly, and monthly reports • Manage overtime and travel time requests • Use Smart Map and other tools to locate aides, provide directions, and check availability • Complete incident reports • Manage mutual and linked cases • Open and respond to emails, voicemails, and faxes promptly • Adapt to agency or industry changes • Discuss concerns and questions with the supervisor

🎯 Requirements

• Spanish and English bilingual proficiency • Excellent customer service and active listening skills • Ability to multitask effectively • Strong written and verbal communication skills • Effective time management and ability to prioritize tasks • Positive, team-oriented approach • High stress tolerance and ability to work under pressure • Flexibility and adaptability in a fast-paced environment • Ability to complete any other duty assigned to meet agency needs

🏖️ Benefits

• Fully remote work arrangement • Independent contractor arrangement • U.S. business hours (ET) schedule