Bilingual Medical Assistant

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Answer and professionally manage inbound patient calls. • Schedule, reschedule, and confirm patient appointments. • Register new patients and update demographic and insurance information. • Verify patient insurance eligibility, benefits, copays, and deductibles. • Greet patients and provide excellent customer service. • Respond to patient inquiries and resolve concerns professionally. • Determine when medications or services require prior authorization. • Collect and review clinical documentation needed for authorization requests. • Submit prior authorization requests through insurance portals, phone, or fax. • Monitor authorization status and follow up with insurance companies. • Notify patients of authorization outcomes and any financial responsibility. • Assist with appeals by gathering additional documentation when required. • Review patient information for billing accuracy. • Assist with claim preparation and submission. • Monitor claim status and follow up on denials or delayed payments. • Post insurance and patient payments accurately. • Support end-of-day reconciliation and billing reports. • Maintain accurate billing documentation within the practice management system. • Maintain accurate patient records within the EMR/EHR. • Complete daily activity logs and authorization tracking logs. • Generate and review end-of-day operational reports. • Support providers and office staff with general administrative tasks. • Ensure compliance with HIPAA and all office policies and procedures.

🎯 Requirements

• Minimum 2 years of experience as a Medical Assistant or in a similar healthcare administrative role. • Experience with insurance verification, prior authorizations, and medical billing. • Strong understanding of CPT, ICD-10, HCPCS, and the healthcare revenue cycle. • Excellent verbal and written English communication skills. • Experience using EMR/EHR systems. • Strong knowledge of HIPAA regulations and patient confidentiality. • Excellent organizational, multitasking, and time management skills.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements