Bilingual Medical Receptionist, English and Spanish

🕒 August 10

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 65%

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SnappyCX

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11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Answer inbound patient calls professionally in English and Spanish • Provide front-office support and respond to general patient questions • Route clinical questions and provider-related requests appropriately • Make outbound follow-up calls and manage messages, faxes, and patient communications • Schedule, reschedule, cancel, and confirm patient appointments • Send appointment reminders and coordinate appointments based on provider availability • Follow up on missed appointments and maintain accurate appointment schedules • Register new patients and collect demographic information • Provide registration and intake forms and follow up on incomplete paperwork • Update and maintain accurate patient information in EMR/EHR systems • Ensure patient records and documentation are complete and current • Maintain strict confidentiality of patient information • Verify insurance eligibility and benefits and document insurance information • Assist with insurance-related administrative tasks and coordinate with billing staff • Maintain organized front-office records and documentation • Provide welcoming, professional, and empathetic patient service • Communicate effectively with patients, providers, and internal staff • Work independently with minimal supervision while handling high-volume administrative requests

🎯 Requirements

• Fluent in both English and Spanish, spoken and written • Previous experience working as a Medical Receptionist • Experience in a medical practice, clinic, hospital, or outpatient healthcare setting • Excellent verbal and written communication skills • Professional and confident phone presence • Strong customer service skills • Experience with appointment scheduling and patient registration • Strong computer literacy and ability to learn new healthcare systems • Excellent organizational and multitasking skills • Strong attention to detail and follow-through • Understanding of HIPAA and patient confidentiality requirements • Reliable computer or laptop • Stable high-speed internet connection • Professional headset with microphone • Quiet, distraction-free home office • Ability to work within the required U.S. time zone • Preferred: experience supporting a U.S.-based medical practice • Preferred: experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms • Preferred: experience with insurance eligibility verification • Preferred: experience handling high-volume inbound and outbound patient calls • Preferred: previous remote work experience supporting U.S. time zones

🏖️ Benefits

• Remote work • Reliable computer or laptop requirement • Stable high-speed internet connection • Professional headset with microphone • Quiet, distraction-free home office

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