Chronic Care Management Specialist – Patient Ally, English & Spanish

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Conduct Chronic Care Management (CCM) follow-up calls with eligible patients • Build positive relationships with patients and encourage ongoing engagement in their care plans • Accurately document all patient interactions and care activities within established timelines • Maintain and update CCM tracking logs using Google Drive and Google Sheets • Utilize Office Ally as the primary Electronic Health Record (EHR) system • Coordinate patient care activities and ensure all required documentation is complete and compliant • Monitor patient progress and escalate concerns to the appropriate clinical team when necessary • Collaborate with providers and other healthcare professionals to support continuity of care • Maintain strict HIPAA compliance and protect patient confidentiality at all times • Perform additional administrative and care coordination duties as assigned

🎯 Requirements

• 1–2+ years of recent hands-on experience in U.S. Chronic Care Management (CCM) • Experience conducting patient follow-up calls and coordinating ongoing patient care • Proficiency with Google Drive and Google Sheets for patient tracking and workflow management • Experience using Office Ally EHR • Strong understanding of U.S. healthcare workflows, documentation standards, and patient communication • Excellent verbal and written English communication skills • Strong organizational skills with exceptional attention to detail • Ability to work independently, manage priorities effectively, and thrive in a remote environment • Bilingual proficiency is required

🏖️ Benefits

• Reliable high-speed internet connection • Quiet, professional home office environment • Flexible work hours