Social Media Manager

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Own and evolve the content pillar strategy (Founder Story, Expert Authority, Product in Real Life, CEO Behind the Scenes, Community and Culture) • Build monthly content calendars aligned to the established weekly posting rhythm and the content delivered by the videographer • Recommend strategy adjustments based on what is and is not driving engagement and growth • Develop platform-specific strategy as needed (Instagram primary, with recommendations on TikTok, Facebook, and YouTube as relevant) • Bring informed point of view and proposed strategy to planning conversations, rather than waiting to be told what to post • Schedule and publish all approved content across owned social channels on a consistent cadence (currently 5 days per week on the feed) • Manage the content scheduling tool (currently Later) and ensure nothing is missed or delayed • Coordinate timing with the videographer's delivery schedule so content goes out within the planned windows • Maintain a rolling content calendar visible to the founder, showing what is scheduled and what is needed • Write captions in the founder's authentic first-person voice: personal, energetic, confident, and specific rather than generic or advisory • Match caption tone to content pillar (educational and authoritative for Expert Authority content, warm and personal for Founder Story content, etc.) • Maintain consistent brand voice across all platforms while adapting format to each platform's norms • Monitor and respond to comments and DMs in a timely manner, in the founder's voice or an approved brand voice • Identify and escalate any sensitive, negative, or time-critical messages to the founder directly • Proactively engage with community members, customers, and relevant accounts to build relationships and visibility • Identify user-generated content and customer tags worth resharing • Track engagement, follower growth, reach, and content performance across all managed channels • Report monthly on what content is performing best and why, with clear recommendations • Identify trends, formats, or topics worth testing based on performance data and platform trends • Flag underperforming content patterns early rather than continuing them by default

🎯 Requirements

• Minimum 3 to 5 years managing organic social strategy for a brand or founder personal page, with measurable growth results to show • Strong working knowledge of Instagram (primary), TikTok, Facebook, and YouTube • Demonstrated experience building and maintaining multi-week or monthly content calendars • Strong caption and short-form copywriting skills; ability to write convincingly in a founder's first-person voice • Experience managing comments, DMs, and community engagement professionally and on-brand • Beauty, hair care, or CPG experience strongly preferred; understanding of the natural hair or beauty community is a significant plus • Experience with social scheduling platforms (Later or similar) preferred • Ability to translate platform analytics into plain-language insight and recommendations, not just exported numbers

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements