SnappyCX
11 - 50 employees
🤝 B2B
☁️ SaaS
B2B • SaaS • Customer Support
SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.
Staffing Coordinator, Case Manager – Spanish, English
🕒 March 19
🗣️🇪🇸 Spanish Required
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SnappyCX
11 - 50 employees
🤝 B2B
☁️ SaaS
B2B • SaaS • Customer Support
SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.
📋 Description
• Manage daily open cases and ensure all shifts are fully staffed with suitable aides. • Identify caregiver availability and staffing new cases efficiently. • Utilize HHAX availability reports and Smart Maps to search for caregivers. • Create and maintain a personal availability list based on caregiver conversations. • Update all relevant systems with caregiver availability and case details. • Document caregiver case refusals or declines appropriately. • Communicate with caregivers via Textus (no other platforms). • Assign caregivers to cases and verbally review all patient details, duties, special requirements, travel time, and expectations. • Ensure caregivers understand policies, including attendance, uniform requirements, phone usage restrictions, and cancellation notice requirements. • Provide clock-in details and confirm understanding through caregiver read-back. • Review all patient notes prior to assignment. • Update OCR Smartsheet, caregiver profiles, schedules, and calendars accurately. • Staff a minimum of 15–20 cases per day (75–100 cases per week).
🎯 Requirements
• Proven experience in staffing, scheduling, or coordination, preferably in healthcare or home care. • Ability to work in a high-volume, fast-paced environment with strict deadlines. • Strong phone, texting, and written communication skills. • Excellent time management and prioritization abilities. • High attention to detail and strong follow-through. • Comfortable making a high volume of outbound calls and messages daily. • Ability to remain calm and solution-oriented under pressure. • Previous experience staffing aides, caregivers, or shift-based roles (preferred). • Familiarity with HHA exchange scheduling/staffing software (preferred). • Strong problem-solving skills and persistence when filling difficult shifts.
🏖️ Benefits
• Long-term contract with a single dedicated client (No jumping between 5 accounts)
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