SnappyCX
11 - 50 employees
🤝 B2B
☁️ SaaS
B2B • SaaS • Customer Support
SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.
Virtual Medical Receptionist – OptiMantra Proficiency
🔥 0 minutes ago
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SnappyCX
11 - 50 employees
🤝 B2B
☁️ SaaS
B2B • SaaS • Customer Support
SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.
📋 Description
• Answer incoming patient calls and provide professional, compassionate front-office support. • Schedule, reschedule, and confirm patient appointments. • Manage provider waitlists and fill appointment cancellations. • Send appointment reminders one day before scheduled visits. • Follow up with patients who miss appointments and assist with rescheduling. • Verify patients' insurance eligibility before appointments. • Coordinate with the billing specialist regarding insurance and patient information. • Collect and review new patient paperwork and intake forms before appointments. • Maintain accurate patient records within the practice's EHR. • Ensure all patient information is handled in compliance with HIPAA regulations. • Deliver outstanding customer service and support throughout the patient journey.
🎯 Requirements
• Previous experience as a Virtual Medical Receptionist or Virtual Medical Assistant in a mental health or psychiatry practice. • Hands-on experience using OptiMantra. • Experience with insurance eligibility verification. • Excellent verbal and written English communication skills with a clear, neutral accent. • Strong organizational skills and attention to detail. • Ability to work independently in a remote environment. • Strong understanding of HIPAA and patient confidentiality. • Experience working in a Mental Health and/or Psychiatry practice. • Hands-on experience using OptiMantra.
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