Finance Counselor I

Job not on LinkedIn

🔥 19 hours ago

🏈 Alabama, Arizona, +30 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $27 / hour

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

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SNHU Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

📚 Education

🤝 Non-profit

🎯 Recruiter

Education • Non-profit • Recruitment

SNHU Careers is the careers and hiring portal for Southern New Hampshire University, a nonprofit institution focused on transforming learners’ lives. The site promotes the university’s mission-driven culture, inclusive values, employee benefits (including remote work options and paid time off), and a wide range of job categories from academics and teaching to business operations, student support, marketing, and campus roles. It encourages talent community sign-ups and highlights professional development, diversity and equity initiatives, and flexible work arrangements.

📋 Description

• Inbound and Outbound phone coverage • Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university • Apply financial aid, billing and registrar policies to all student interactions • Help students develop a financial strategy for their education and achieve their goal of graduation • Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person. • Document student interactions in customer relationship manager • Participate in daily outbound calling campaigns as assigned • Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student • Meet expectations for Monthly Metrics and call reviews

🎯 Requirements

• Experience in a customer service related field and the knowledge of writing professional communications in a previous role. • Some college credits must be completed • Reliable high speed internet • Your at home work space is distraction free during working hours to maintain focus for the success of this position. • 1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center.

🏖️ Benefits

• High-quality, low-deductible medical insurance • Low to no-cost dental and vision plans • 5 weeks of paid time off (plus almost a dozen paid holidays) • Employer-funded retirement • Free tuition program • Parental leave • Mental health and wellbeing resources