Sobi - Swedish Orphan Biovitrum AB (publ)
Biotechnology • Pharmaceuticals • Healthcare Insurance
Sobi - Swedish Orphan Biovitrum AB (publ) is a global leader in providing innovative treatments for people with rare diseases. Specializing in therapeutic areas such as haematology and immunology, Sobi is committed to improving patient access to medicines for rare and debilitating conditions. With a strong R&D pipeline, the company is actively pursuing new therapies and collaborating globally to transform patient care in areas such as haemophilia and immune thrombocytopenia. Sobi also engages in extensive sustainability and humanitarian aid programs, demonstrating a firm commitment to patient-centric care and societal contributions.
Senior Director, Customer Experience, Commercial Capabilities
Job not on LinkedIn
November 6
Sobi - Swedish Orphan Biovitrum AB (publ)
Biotechnology • Pharmaceuticals • Healthcare Insurance
Sobi - Swedish Orphan Biovitrum AB (publ) is a global leader in providing innovative treatments for people with rare diseases. Specializing in therapeutic areas such as haematology and immunology, Sobi is committed to improving patient access to medicines for rare and debilitating conditions. With a strong R&D pipeline, the company is actively pursuing new therapies and collaborating globally to transform patient care in areas such as haemophilia and immune thrombocytopenia. Sobi also engages in extensive sustainability and humanitarian aid programs, demonstrating a firm commitment to patient-centric care and societal contributions.
📋 Description
• Develop and execute an enterprise Customer Experience (CX) strategy that spans therapeutic areas and integrates omnichannel engagement, data science, and AI-driven insights. • Partner with brand, field, medical, and market access teams to align CX strategies with business objectives and launch goals. • Champion innovation by identifying emerging technologies, data partnerships, and digital opportunities that enhance customer engagement and commercial effectiveness. • Lead and unify the Omnichannel Center of Excellence – strategy, journey design, orchestration, and enablement. • Serve as a strategic advisor and subject-matter expert to brand and cross-functional teams, ensuring advanced capabilities are embedded into commercial plans and execution. • Oversee CX implementation across launch brands, ensuring agile execution, alignment with field strategy, and measurable impact. • Manage executive agency relationships (media, digital) to drive innovation, efficiency, and consistent execution across brands. • Lead, inspire, and develop a diverse team of experts, fostering a culture of innovation, collaboration, and accountability.
🎯 Requirements
• 15+ years of progressive experience in biotech, pharma, or healthcare with a focus on marketing, digital, analytics, or commercial operations • Proven track record of leading cross-functional commercial or CX teams and delivering measurable business impact • Deep understanding of omnichannel strategy, data analytics, AI applications, and modern marketing technologies • Experience managing agencies and external partners, with a strong orientation toward innovation and efficiency • Exceptional leadership, communication, and change-management skills with the ability to influence at all levels • Bachelor’s degree in Marketing, Business, or related field required; MBA or advanced degree preferred
🏖️ Benefits
• Competitive compensation for your work • Generous time off policy • Summer Fridays • Opportunity to broaden your horizons by attending popular conferences • Emphasis on work/life balance • Collaborative and team-oriented environment • Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
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