Customer Success Manager

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SOCi, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🤖 Artificial Intelligence

🤝 B2B

🛍️ eCommerce

Artificial Intelligence • B2B • eCommerce

SOCi, Inc. is a transformative digital marketing platform designed for multi-location enterprises, offering a suite of tools powered by artificial intelligence. Their innovative SOCi Platform enables businesses to automate and optimize their local marketing efforts through various applications such as Genius Search, Genius Social, and Genius Reviews, focusing on enhancing visibility and engagement across all locations. By streamlining workflows and employing AI, SOCi helps brands maximize their online presence and respond efficiently to customer interactions.

📋 Description

• Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business • Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved • Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion • Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth • Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers • Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources • Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions • Ensure customer reference-ability and overall satisfaction level

🎯 Requirements

• Proven track record of success with a verifiable history of exceeding sales and customer success goals • Highly organized with the ability to effectively manage multiple tasks and competing priorities • Driven by personal, team and company achievement with a commitment to excellence • Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality • Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness • Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues • Experience and comfort interacting with and influencing C-level executives • Strong communication skills – written and verbal – with understanding of situational best practices • Excellent presentation skills – from small to large audiences • Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes • Experience in SaaS, Social Media Management and enterprise software

🏖️ Benefits

• Health insurance plans, dental, and vision • Wellness incentives • 401(k) plan with employer match • Flexible paid time off • Quarterly wellness days • Paid holidays • Unique employee engagement programs