Social Discovery Group
Social Impact • Media • Entertainment
Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.
Customer Success Manager
November 18
Social Discovery Group
Social Impact • Media • Entertainment
Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.
📋 Description
• Consulting our customers on all raised questions related to our websites • Working timely, speedily and effectively with customer requests • Resolving all customer issues with the goal of customer retention • Promoting our websites to the customers upon opportunity • Maintaining a high level of service quality
🎯 Requirements
• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit) • You have experience working with international customers • You have fast typing skills in English • You are a quick learner and you can absorb large volumes of information • You can psychologically analyze people and be sensitive to their emotions • You can swiftly navigate through difficult situations and adapt to fluctuating circumstances • You can come up with and provide professional solutions to complicated cases • You are stress resistant, energetic and never hesitant to show initiative • You have a ‘can-do’ attitude and you believe that ‘everything is possible’ • You can provide an outstanding quality service
🏖️ Benefits
• Vacation 28 calendar days per year • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences and meetings • Corporate discount for English lessons • Health benefits according to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children) • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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