Supply Quality & Retention Manager

Job not on LinkedIn

🔥 3 hours ago

🌐 Malta, Cyprus, +2 more countries – Remote

🇲🇹 Malta – Remote 🇨🇾 Cyprus – Remote 🇷🇸 Serbia – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 41 days.
• No salary listed.

Apply Now

Find Similar Remote Jobs

Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Design the quality driver model and link supply behaviour to MAVP conversion, retention and recovery of valuable pairs • Find problems in cohorts and segments • Design quality activation, training and behaviour change programmes • Agree order quality parameters with the Planning Lead and commercial levers with the Incentives Lead • Set requirements for Product/ML on prompts and signals • Validate effects with Analytics • Hand over standards and the playbook to account managers • Measure adoption and sustained effect with guardrails on complaints and client pressure

🎯 Requirements

• Quality modelling: links partner behaviour to creating and retaining valuable pairs • Customer experience diagnostics: tells activity and spend growth apart from better experience and repeat contact • Cohort analysis of new, active and returning partners • Experiments: comparison groups, observation periods, stop criteria • Writing requirements for Product/ML: prompts, signals, quality measurement • Building training programmes, standards and playbooks

🏖️ Benefits

• REMOTE OPPORTUNITY to work full-time • Vacation 28 calendar days per year • 7 wellness days per year (time off) • Children's education reimbursement: 50% compensation for kindergarten or school costs, up to $1000 gross per year per child, according to paychecks after the integration period • Bonuses up to $5000 for recommending successful applicants for positions in the company • 50% payment for professional training, international conferences, and meetings • Corporate discount for English lessons • Health benefits: up to $1,000 gross per year per employee for self-purchased health insurance or doctor’s fees for yourself and close relatives if not eligible for corporate medical insurance • Equipped workplace and necessary equipment in company offices or co-working locations • Reimbursement of workplace costs up to $1000 gross once every 3 years for other locations • Internal gamified gratitude system with bonuses exchangeable for merchandise, team building activities, massage certificates, etc.

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume